Balanced Scorecard Measures That Drive Performance Pdf
Norton what you measure is what you get.
Balanced scorecard measures that drive performance pdf. Hbr 1992 the balanced scorecard measures that drive performance by robert s. The balanced scorecard measures that drive performance. The balanced scorecard measures that drive performance. Senior execu tives understand that their organization s measure ment system strongly affects the behavior of man agers and employees.
Delivering value to customers is a typical mission to put the balanced scorecard to work companies statement. Kaplan and david p. Speciﬁcally it is designed to supplement ﬁnancial accounting measures lagging indicators with performance criteria from three nonﬁnancial dimensions or perspectives. The roots and motivation for the original balanced scorecard article as well as the subsequent innovations that connected it to a larger management literature.
The balanced scorecard measures that drive performance. The paper uses the following structure for organizing the origin and subsequent development of the balanced scorecard. Norton the balanced scorecard tracks all the important elements of a company s strategy from continuous improvement and partnerships to teamwork and global scale. Balanced scorecard for performance measurement 2.
Executives also understand that traditional financial accounting measures like. To be number one in ating value for its customers. The internal measures for the balanced scorecard should stem from the business processes that have the greatest impact on customer satisfaction factors that affect cycle time quality employee. Nonﬁnancial measures reﬂecting a balance between leading and lagging indicators of performance measures that drive performance and outcome measures.
Bination of performance and service measures how many companies today have a corporate mission the company s products or services contribute to cre that focuses on the customer. Kaplan and david p.
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